Kinetica Consulting - Customer Marketing, Customer Relationship Marketing, CRM

Potential into Profit - Customer Marketing



Our team has worked on a variety of Customer Management projects from strategic evaluations to specific Customer Marketing support.


Our consultants have helped these great organisations make real improvement and we would love to do the same for you.


“The intellectual forces behind Kinetica have the skills and knowledge to quickly and accurately identify the true issues which might be stalling your customer management programmes.

They’re unafraid of telling you what you might not like to hear and have the emotional intelligence to then support you as you then start to make these changes happen. Kinetica’s passion for their subject is unrivalled – I’ve now engaged Caroline and Neil in four different organisations and I’ve been hugely impressed each time”

Doug Strachan - Head of Customer Marketing, RAC

“Kinetica conducted a customer management audit at RAC, and I was hugely impressed how, in a short space of time, Neil & Caroline really got under the skin of the business. Their output was very detailed, well structured, highly insightful and challenging. They are real customer management experts - built on experienced practice as well as theory - and apply their knowledge in a thoroughly engaging & personable way.”

Chris Bates - Head of Customer Marketing, RAC

“I have hired Kinetica on 3 different occasions as I believe they deliver practical solutions that genuinely enable the business to improve on what it does for customers.

They are down to earth, build rapport brilliantly and most important of all come up with suggestions that can be done quickly to get real traction in the business”.

Julie Hopes - Managing Director, Tesco Bank Insurance

Post Office Financial Services

"Working with Kinetica has enabled us to truly get under the skin of what is needed to develop best practice in Customer Management. Caroline and Neil deliver deep and thought-provoking insight in a structured and articulate manner, providing clear direction and leadership to turn their recommendations into action. Their passion and experience in realising significant, tangible benefits from adopting a holistic approach to Customer development, has inspired us to create significant change in the organisation.”

Nick Fox - Head Of Customer Marketing, Post Office Financial Services

Zurich Financials Services

"I have engaged with the Kinetica team twice over the last three years on separate projects for different businesses. In both cases the insights gained through working with the team helped give better performance benchmarks and drove changes to practices. These have helped shape and enhance customer management and so improved business performance. Caroline and Neil focus on helping organisations advance their customer management activities to improve many things including customers loyalty. And there can be no better measure of the good work that they have done than the fact that I am a loyal client and wouldn't hesitate to work with Kinetica in the future.”

David Tyers - Director of UK Direct Insurance , Aviva

Zurich Financials Services

"Caroline's command of her subject is such that she commands instant respect. More important than that is her empathy, commitment and enthusiasm, which enable her to carry people with her. Her input to the development of our customer strategy was pivotal, bringing a real knowledge of best practice to bear together with practical, pragmatic experience. I would be very happy to work with her again, and recommend her as a fine consultant with very great value to bring to the table.”

Derrick Mabbott - Strategic Marketing Director , Zurich

Royal & SunAlliance Insurance Group

"I have no hesitation in recommending Neil to anyone who is looking for a very knowledgeable Customer Management expert…. Whilst at R&SA, Neil was the primary driver of the CM agenda in the UK and very influential in shaping the global CM agenda too. Since moving into consultancy, R&SA have continued to benefit from Neil's engagement on a number of key projects across a variety of territories.”

Alan Thompson - Global Customer Management Manager, Royal & SunAlliance

First Assist

"Caroline integrated into the business very quickly with a highly professional and open style that rapidly won the support of those she worked with. Caroline worked with us on a business critical marketing project and she added real value to our thinking in the creative and propositional areas. I look forward to working with her again.”

Graham Hollebon - General Manager, First Assist

West Sussex County Council

"Neil worked with me on a project to develop Customer Focussed Performance Management measures for the public sector. He brought outstanding knowledge of private sector practice. He was always excellent in turning our discussions into practical tools. I enjoy working with people who I can spark ideas with and Neil is such a person. His keenness to enable bespoke, appropriate and practical solutions shone through. I would enjoy working with Neil again.”

Dave Robinson - West Sussex County Council

RIAS Insurance

"Working with Caroline has been a breath of fresh air. Not only is she a proven expert in Customer Management, but she is great to work with. This combination meant that not only did I get a great conclusion to the project brief, but we had my collegues knocking down her door for help. Caroline has the rare ability to approach a question strategically, creating direction and engagement, but can then drop into immense levels of detail to show you how to get there in reality.”

Simon Delahaye - Head of Customer Contact Management

Zurich Financial Services

"Caroline’s motivation to do the right thing, both for our customers and the business is infectious and during her time with Zurich, Caroline was able to bring renewed focus and passion to the team. Caroline's adaptive working style enables her to interact with people of all levels. She is both engaging and determined in her approach"

Corinne Edwards - Customer Development Manager, Zurich

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